Client workstation

5.2 Client workstation

5.2.1 Hardware requirements

SIU references: SIU-011, SIU-012, SIU-013, SIU-014, SIU-015, SIU-016, SIU-017.

Note: These are the minimum requirements for MyID, excluding operating system, third party software, dependencies or drivers.

Processor: 1 GHz
RAM: 2 GB
Display resolution: Minimum width 1280, minimum height 768.

Note: If you are using administrative workflows such as Edit Roles, you may find it useful to use a higher resolution.
Hard disk space: 2 GB
If you are using smart cards, you need a smart card reader and drivers (see section 5.6.1, Card readers)

5.2.2 Operating systems

SIU reference: SIU-018.

MyID supports the following client operating systems:

Windows 10 (November 2021 Update – Version 21H2^*).
Windows 11 (original release – Version 21H2^*).

^*Previous versions of the operating systems listed are expected to be compatible with MyID, with a minimum of Windows 10 version 1809. If you require support for earlier versions of Windows 10, contact Intercede customer support for further information, quoting SUP-366.

Important: At the time of release of this version of MyID, many third party device and peripheral vendors have not yet updated their drivers or software to be validated for use on Windows 11. Windows 10 drivers are expected to work, but you must verify integration between MyID and any devices or peripherals. Where issues arise that are due to incompatible drivers or changes to supporting software provided by the vendor, further investigation or changes to MyID may be necessary, which may require an upgrade to a later MyID version.

5.2.3 .NET Framework

You must have .NET Framework 4.8 installed on each client PC on which you want to install MyID Desktop. MyID is developed and tested using .NET Framework 4.8; if you need to use a later version of the .NET framework, contact customer support quoting reference SUP-283.

5.2.4 .NET Core Desktop Runtime

For each client PC that is going to use the MyID Operator Client, download and install the .NET Core Desktop Runtime. See section 4.3, Installing .NET Framework and .NET Core for details.

5.2.5 Internet Options

SIU references: SIU-019, SIU-020, SIU-021.

MyID no longer has dependencies on Internet Explorer; however, there are still some circumstances where Windows Internet Options configuration is still required for some features. See section 10.1, Configuring Internet Options for details.